At Proksham, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may be eligible for a refund or exchange subject to the following conditions:

• If you receive a damaged or defective product, please contact us within 24 hourse of receiving your order to arrange for a return and refund or exchange.
• We may require photographic evidence of the damage or defect to process your refund or exchange.

• We do not offer refunds or exchanges for change of mind or dissatisfaction with the product unless it is unopened and in its original packaging.
• Shipping costs for returns due to change of mind are the responsibility of the customer.

• Refunds will be issued to the original payment method used for the purchase within [number of days] days of receiving the returned product.
• Please allow for additional processing time depending on your payment method and financial institution.

Certain products may be non-refundable due to health and safety regulations. These products will be clearly marked as such on the Site.

If you have any questions about our Refund Policy, please contact us at [info@proksham.com].